Scope
This policy applies to our website, admin dashboard, APIs, and messaging-channel integrations (e.g., WhatsApp, Instagram, Facebook) used with VHIT.
Information You Provide
- Account details such as name and email, tenant details, and role assignments.
- Documents and knowledge you upload for chat responses.
- Feedback, support requests, and billing or plan selections.
- Configuration choices such as language, model preferences, and channel settings.
Information We Process Automatically
- Usage logs (timestamps, IPs, user agents) for security, integrity, and analytics.
- Chat transcripts and metadata to deliver responses and improve quality.
- Channel IDs, message delivery states, and routing information for multi-channel messaging.
- System performance metrics and error diagnostics to maintain reliability.
Cookies and Tracking
We may use cookies and similar technologies to keep you signed in, remember preferences, and measure site usage. You can control cookies via your browser settings. If you block essential cookies, some features may not function.
Third-Party Services
We may use cloud hosting, storage, analytics, and model providers to deliver functionality (for example, AWS/Railway for hosting and OpenAI for language models). Messaging platforms process messages under their own terms and policies (e.g., Meta/WhatsApp, Instagram, Facebook). Your use of those platforms is governed by their terms.
Legal Bases
We process data to perform our contract with you, for our legitimate interests (such as security, fraud prevention, and service improvement), to comply with legal obligations, and with your consent where required by law.
Data Retention
We retain data as long as necessary to provide the services and meet legal obligations. Customer content (documents, chat transcripts) is kept until you delete it or your tenant account is terminated. System logs may be retained for up to 12 months for security and compliance. Some data may persist in backups for a limited period.
Security
We apply administrative, technical, and physical safeguards appropriate to the data’s sensitivity. No system is perfectly secure—please report issues to support@vectorstreamai.com.
International Transfers
Your data may be processed in countries other than your own. Where applicable, we implement measures designed to provide appropriate protections for cross-border transfers.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from them.
Your Rights
Subject to applicable law, you may request access, correction, deletion, or export of your personal data, and you may object to or restrict certain processing. You can also withdraw consent where processing is based on consent.
To exercise your rights or ask questions, contact us at support@vectorstreamai.com.